Privacy Policy

Last updated: October 17, 2025



This Privacy Policy applies to the Rexio mobile application (“the App”) and related online services operated by Rexio Digital Services Limited. This page is used to inform users regarding our policies with the collection, use, and disclosure of personal information if anyone decides to use our App. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

To provide you with the best possible service, we may collect personally identifiable information, such as your name, email address, and phone number. We use this information to improve our services and communicate with you about our offerings. We do not sell or share your information with third parties except as described in this policy.

We may collect the following categories of data when you use our services:

A. Personal Information

  • Full name, email address, phone number
  • NIN or identity documents (for KYC)
  • Photos (e.g. gift cards, NIN uploads)

B. Device & Usage Data

  • Device model, OS version
  • App usage analytics
  • Crash logs
  • IP address

2. Log Data

When you use our services, we may collect log data, including your device's Internet Protocol (“IP”) address, device name, operating system version, and the time and date of your use of the service. This information helps us diagnose technical issues and improve our services.

3. Cookies

  • We use cookies to enhance your user experience on our website. A cookie is a small text file that is stored on your device's internal memory. You can choose to accept or decline cookies. However, if you decline cookies, some features of our services may not function properly.

4. Permissions

REXIO may request access to the following device features:
  • INTERNET – REXIO uses the Internet permission to securely communicate with our servers for features such as login, data sync, and accessing financial services. This is essential for the app to function as intended.
  • POST_NOTIFICATIONS (Android 13+) – Notifications are used in REXIO to keep you informed about important updates, reminders, and transactions. You have full control over notification preferences in your device settings.
  • ACCESS_NETWORK_STATE – This permission allows REXIO to check your device’s current network status (Wi-Fi or mobile data) to ensure a smooth experience and to notify you when you're offline
  • CAMERA – REXIO uses the camera only when you choose to scan QR codes or upload identification documents during verification. Camera access is never used in the background and no images are stored without your permission. .
  • FOREGROUND_SERVICE – REXIO may use a foreground service to ensure important features like data syncing or real-time alerts run smoothly during usage. This is only active when required and stops automatically when tasks are completed.

5. How REXIO Use Your Information

We use collected data to:

  • Provide app functionality and secure account access
  • Analyze spending and display insights
  • ACCESS_NETWORK_STATE – This permission allows REXIO to check your device’s current network status (Wi-Fi or mobile data) to ensure a smooth experience and to notify you when you're offline
  • Improve app performance
  • Communicate updates and respond to support requests

We do not sell or rent your personal data to third parties.

6. Service Providers

  • We may engage third-party companies and individuals to provide services on our behalf, such as hosting and analyzing data. These providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7.Data Retention and Security

  • We retain data only as long as necessary for the purposes described in this policy. We use commercially reasonable methods to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

8. Links to Other Sites

  • Our services may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these sites. We recommend that you review their policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete it.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after we make changes constitutes your acceptance of the updated policy. We will notify you of any changes by posting the new Privacy Policy on this page.

11. Contact

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

  • Email: hello@Rexio.digital
  • Developer/Company Name: Rexio support
  • Website: https://rexio.digital

12. User Rights

You may request access to, correction, or deletion of your personal data by contacting us at hello@Rexio.digital

13. Data Sharing

We may share limited information with licensed financial institutions and regulators to complete transactions or meet compliance obligations.

14. Governing Law

All terms are governed under Nigerian law.

Terms and Conditions